Director of Clinical Operations
This position is a Director with management and leadership responsibility, reporting directly to Dr. Fletcher, Medical Director. This position will have responsibility for overall clinical administration within SafeWorks Illinois and off-site clinics. This includes, but not limited to; oversight of quality, patient satisfaction, patient engagement, patient experience, practice evolution, quality assurance and compliance. In addition, this position supports the expansion of additional on-site nursing opportunities and/or on-site clinics. Furthermore, communicates regional/market information and opportunities to the Medical Director and ensures effective communication to the management team and if necessary, clinical team. The overall goal is to be a key member of the management team and allow SafeWorks Illinois to remain as a thriving independent practice; and in turn assist in recruiting another physician-equity shareholder to secure the long-term future of the practice.
Position Qualification/Essential Functions:
- Demonstrate an understanding of commitment to the SafeWorks Illinois way by practicing its key components of continuous learning, coaching and compliance with all members of clinical team.
- Understands and promotes business value proposition and is an exceptional representation of the business both with internal and external clients, along with Executive Vice President.
- Ensures consistent execution of clinical administration standards.
- Supports the expansion of existing clinics and services to clients.
- Ensures compliance with state and federal regulations (OSHA, CRL, etc.)
- Works with Medical Director to ensure all clinical members are up to date on certifications and seek additional opportunities to advance employee education.
- Works with management team to ensure quality and compliance to identify any gaps in clinical delivery and quality of service.
- Ensures appropriate training and coaching is executed in support of SafeWorks Illinois business and overall healthcare standards.
- Ensures clinical staff delivers a high-touch patient experience and measures compliance.
- Oversees the clinical team to implement appropriate patient resolution measures.
Additional Qualifications Preferred:
- Clinical, leadership and people management experience.
- Multi-site management for off-site clinics to include on-site nursing.
- Knowledge with QA, OSHA and infection control practices.
- Work with the Executive Vice President to deliver experience in providing customer service to internal and external customers, including meeting quality standards for services and evaluation of customer satisfaction.
Education/Experience:
- At least 2 years Occupational health experience preferred
- LPN/RN preferred
- Proven track record in managing clinical operations.
Demonstrated Attributes:
- Highly organized and solution focused.
- Team player with strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization.
- Excellent verbal and written communication skills.
- Ability to be creative and innovative in a fast-paced environment with a lot of ambiguity and constant change.
- Ability to champion quality throughout the organization.
Job Type: Full-time
Pay: $65,000.00 – $85,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday